Frequently Asked Questions

From customer's just like you.


How long does it take to receive my order?

We pay for Priority Shipping via the United States Postal Service, this means you should receive your product within three days of ordering. This is an estimate and can not be guaranteed. You can track your package using the tracking information sent to you upon shipping. If you have not received your product and you did not receive tracking information please contact at

Why did I not receive a confirmation email or tracking information?

Our system automatically sends confirmation emails as soon as an order is placed. In addition, we also send tracking numbers from USPS as soon as your product ships. If you did not receive either please check your spam folder. If it is not there then your firewall protection may be blocking our email. You can contact us at and we will assist you further.

Does CBD BioCare ship outside the USA?


What happens if my order shows delivered but I never received my package?

This happens from time to time. We fulfill the order and ship it Priority Mail via USPS, once the post office delivers we consider our job completed. However, if the package is missing, perhaps stolen this is bad news for everyone. You have two options, you can contact the post office and submit a claim, but they require you wait 7 days from the marked date of delivery. Or if you need assistance please contact us at

Is CBD oil legal in all 50 states?

Yes, CBD oil that is extracted from hemp is legal in all 50 states, thanks to the 2014 farm Bill. Read more….

Can I fail a drug test by taking CBD oil?

Our CBD oil has no THC, so there are no drugs in our CBD oil. Watch this to learn more…..

What makes CBD BioCare oil different?

CBD BioCare offers full spectrum CBD oil, it’s organically grown in the USA, we use a CO2, full plant extraction method and our products have no THC! Watch this to learn more…..

What is the difference between a CBD isolate and a CBD full spectrum oil?

CBD when isolated from the plant contains no other cannabinoid other than CBD. Full spectrum CBD oil contains CBD, along with dozens of other cannabinoids. Many experts are finding that when CBD is combined with the other cannabinoids, terpenes and flavanoids, there is greater medicinal value. The value is often referred to as the entourage effect. Watch this to learn more……

How much CBD oil should I take?

Unlike drugs or medicines we normally take, CBD is a natural alternative and is considered a supplement. Unlike traditional pills that rely on our weight and condition, CBD is not a one size fits all product. One person may take a full dropper of the 500mg oil and the next make take a full dropper of the 1500mg to receive the same benefit. We have also noticed different conditions need less. For example, Parkinson’s patients often need very little product to receive results.

What is your natural flavoring in your peppermint flavored oil?

USDA Organic Ingredients: Organic sunflower oil, organic peppermint oil.

How much full spectrum CBD is in each product you offer?

Product / Full spectrum CBD oil content per serving:

250mg / 10mg

500mg / 20mg

750mg / 30 mg

1000mg/ 40mg

1500mg / 60mg

1oz pain balm/ 50mg per bottle

2oz pain balm / 75mg per bottle

Skincare products / 6mg per bottle



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