Shipping policy

Shipping Policy

Last updated: October 28, 2026

Processing and delivery

  • Orders ship Monday through Friday, excluding holidays. Orders are usually prepared within 1–2 business days; the day the order is placed is not counted.
  • Shipping options, rates, and any free-shipping offers are shown at checkout. Delivery times shown on the Site are estimates, not guarantees.
  • You will receive a tracking number by email when your order ships.
  • We may be unable to ship certain products to some states or locations because of state law. If we cannot ship an item to your address, we will contact you and refund that item.

Address changes and undeliverable packages

  • Please check your address at checkout. Re-routing or change-of-address requests after an order has shipped incur a $15.00 fee.
  • Packages returned as undeliverable will be charged the actual shipping rate to reship.
  • Shipping charges are non-refundable.

Lost, misdelivered, or damaged packages

All packages are insured automatically up to $100. Contact customercare@cbdbiocare.com with your order number and we will help.

  • Misdelivered (delivered to the wrong address): we will file a claim with the carrier using your tracking number, order, and ship date.
  • Lost in transit: claims can be filed 30 days after the ship date and require a signed statement that the package was not received.
  • Damaged or opened: we will need a signed statement from the recipient and photos of the damage.
  • Marked delivered to the correct address with no sign of damage: carriers do not accept claims, and CBD BioCare is not responsible for packages lost or stolen after delivery.

Once documentation is complete, we file the claim on your behalf and refund any amount recovered. We will notify you of the outcome either way.

International orders

Customers outside the United States are responsible for any duties, taxes, tariffs, and customs requirements. We cannot refund packages seized or refused by customs.
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